Turn Guests and Employees Into Your Eyes and Ears

By scanning one of the Smart QR codes strategically placed throughout your venue or clicking on the link sent while leaving your venue, guests can send actionable Feedback that enables management to respond and react.

WE HELP STADIUMS & VENUES:

  • See a 360° view of the guest experience
  • Discover, resolve and respond to guests/employees issues in real time
  • Dramatically increase CSI, NPS and CSAT scores
  • Give guests access to relevant information
  • Prevent and manage negative online reviews
  • Skyrocket positive online reviews
Real Time Member Experience Examples

Real Time Feedback gives you a 360° view of the guest experience within your venue.

RTF Stadium Arena 360 View
RTF Venue QR Code

On Site

Find out what guests are thinking while they are in your venue and address issues in real time.

RTF Venue Post Visit Message

Post Event

You can send guests, season ticket holders, and suite attendees a simple rating request via email and/or text.

Public Review Management

Online Reputation Management

Manage and respond to your venue’s online public reviews such as Google, Yelp, Facebook and others all in one platform.

ON SITE: LEARN ABOUT ISSUES IN REAL TIME

Addressing Problems With Speed & Efficiency

Guests and employees can alert you about issues by simply scanning Smart QR codes strategically placed in your venue.

Fitness QR Code Placard

Guests Scan Code to Submit Feedback. Scan or Click Here to Test How It Works.

Guest Submits Real Time Feedback
Guests Submit Feedback on Your Branded Feedback Page
Management Responds to Real Time Feedback
Management Receives & Responds in Real Time. ChatGPT integration generates a well-written, editable response to every Feedback.

Smart QR Code Marketing Examples

We create custom Smart QR codes that will inform your team exactly which room/location that Feedback was sent from.

RTF Suite Displays
Real Time Feedback in Restrooms
RTF in Parking Lots
Real Time Feedback on the Jumbotron
RTF Desk Placards
Real Time Feedback Stickers
Real Time Feedback on Dumpsters
RTF at Venue Entrance
RTF on Elevators

POST EVENT

Post Event Rating Requests

You can send guests, season ticket holders, and suite attendees a simple rating request via text and/or email.

Auto Pilot Ratings Request

Once guests leave your facility, they immediately receive a rating request text message or email.

Auto Pilot 5 Star Review

5-star ratings are taken directly to a Google review page for your venue.

Auto Pilot 1-4 Starsa

1-4 star ratings ask the guest to provide details as to why they did not have a 5-star experience.

ONLINE REVIEW MANAGEMENT: AGGREGATE ALL OF YOUR PUBLIC REVIEWS

Real Time Reviews

View and respond to public online reviews posted on Google, Yelp, Facebook, etc. all in one platform.

The auto-respond feature will send 4 and 5-star Google reviews one of many different personal customized responses.

New ChatGPT Integration will help you quickly write responses to negative reviews.

Real Time Reviews Dashboard
REAL TIME FEEDBACK

Now Integrated With ChatGPT AI

ChatGPT

Let AI do the heavy lifting.

It’s a NO-BRAINER!

In our continuing effort to keep Real Time Feedback a game-changer for your business, we are happy to announce our most important update yet: the integration of artificial intelligence.

Real Time Feedback’s platform is directly integrated with ChatGPT. With the volume of Feedback you get, you can now let artificial intelligence do all the work for you, presenting you with relevant responses for any customer Feedback.

You can send the messages as-is or edit them as you see fit.

RTF ChatGPT
REPUTATION SCORECARD

Understand your venue’s online reputation and compare it to your competitors.

Easily create a multi-link page with relevant property information.

Real Time Feedback Venue Multi-link

Scan QR code above or click here to preview

Real Time Feedback Stadium Multi-link
BROCHURE

Download Our Stadiums & Venues Brochure

Learn more about how Real Time Feedback can help venue facility managers see a 360° view of the guest experience and mitigate risk by discovering and resolving issues quickly.

Key Benefits

Does your current guest experience management platform do ALL of this?

SMART QR CODES: LEARN ABOUT ISSUES IN REAL TIME

In-venue guests simply scan the QR codes strategically placed around your venue. Does NOT require an app download.

ENTERPRISE PORTAL

Enterprise view allows managers of multiple venues to see and compare all of their buildings’ performances.

AI-POWERED

AI-powered member sentiment analysis lets you quickly gauge your guest’s sentiment when they submit feedback.

DEPARTMENTS

Create departments such as Concessions, Sales, Maintenance, etc. so designated employees only receive certain Feedbacks.

MOBILE & WEB APPS

Easily manage and respond to Feedbacks from both a mobile app or desktop web portal.

RATING REQUESTS

Send guests a simple rating request. 5 stars goes to public review sites, and 1–4 stars generate private internal Feedbacks.

CUSTOM ALERTS

Custom alert settings can be set up to ensure Feedbacks do not go without a response.

CUSTOMER MEDIA

Guests can include photos and videos with their Feedback.
 

Features

REAL TIME REVIEWS

Easily monitor and respond to all online public reviews from one aggregate portal. Positive reviews can automatically receive one of several canned responses.

MULTI LINK CODES

Create QR codes that will direct guests to a custom landing page with a variety of links that you can create.

EMPLOYEE FEEDBACK

By simply adding #EMP to the Feedback, employees can easily submit Feedbacks to management from anywhere.

CREATE INTERNAL INCIDENTS

Staff and guests can report internal incidents that are immediately delegated to the department selected.

LOST & FOUND MODULE

Employees can easily log and track found items in the management portal.

QUICK RECRUIT

Includes QR codes to display on site that list the positions you are hiring for while capturing applicant contact information.

TRIGGER CODES

Create QR codes that pre-populate messages, instantly sent to management with a single tap.

RESPOND WITH VIDEO

Easily respond to guests with a custom or pre-recorded video message addressing or thanking them for their Feedback.

MASKED CALLING

Call guests from your personal cell phone without fear of exposing your personal cell phone number.

INTEGRATION WITH CHATGPT

ChatGPT AI recommends responses based on Feedback submitted for faster engagement.

NEW FEATURE

Customizable Employee Info Guide

Real Time Feedback allows your employees to access vital venue details by scanning a custom QR code on their security badges. The QR code redirects them to a dynamic multi-link page, offering comprehensive information about the venue they need.
Venue Employee QR Code Lanyard

Scan QR code above or click here to preview

Venue Employee Page

Why Stadiums/Venues Need Real Time Feedback

Managing a large crowd at any venue takes lots of experience, coordination, knowledgeable staff, and
most importantly, great communication. There’s an endless array of concerns venue operators must
handle, and handle quickly. From security to rowdy/inebriated guests to crowd control to facility cleanliness
to food and beverage management and quality – they all ultimately impact the guest experience.

Real Time Feedback provides venues with data analysis to enable high performance, implement more effective strategies, and gain a competitive edge in the market.

CALL FOR PRICING
(888) 294-1411

Why Sign Up for Real Time Feedback?

  • Instantly enhance guest interactions
  • Boost positive online reviews
  • Month-to-month contract with no long-term commitment
  • Platform is completely customizable
  • Daily/weekly/monthly reporting
  • Extremely affordable

Contact Us