Turn Guests and Employees Into Your Eyes and Ears
By scanning one of the Smart QR codes strategically placed throughout your venue or clicking on the link sent while leaving your venue, guests can send actionable Feedback that enables management to respond and react.
WE HELP STADIUMS & VENUES:
- See a 360° view of the guest experience
- Discover, resolve and respond to guests/employees issues in real time
- Dramatically increase CSI, NPS and CSAT scores
- Give guests access to relevant information
- Prevent and manage negative online reviews
- Skyrocket positive online reviews
Real Time Feedback gives you a 360° view of the guest experience within your venue.
Find out what guests are thinking while they are in your venue and address issues in real time.
You can send guests, season ticket holders, and suite attendees a simple rating request via email and/or text.
Online Reputation Management
Manage and respond to your venue’s online public reviews such as Google, Yelp, Facebook and others all in one platform.
ON SITE: LEARN ABOUT ISSUES IN REAL TIME
Addressing Problems With Speed & Efficiency
Guests and employees can alert you about issues by simply scanning Smart QR codes strategically placed in your venue.
Post Event Rating Requests
You can send guests, season ticket holders, and suite attendees a simple rating request via text and/or email.
5-star ratings are taken directly to a Google review page for your venue.
1-4 star ratings ask the guest to provide details as to why they did not have a 5-star experience.
ONLINE REVIEW MANAGEMENT: AGGREGATE ALL OF YOUR PUBLIC REVIEWS
Real Time Reviews
View and respond to public online reviews posted on Google, Yelp, Facebook, etc. all in one platform.
The auto-respond feature will send 4 and 5-star Google reviews one of many different personal customized responses.
New ChatGPT Integration will help you quickly write responses to negative reviews.
Now Integrated With ChatGPT AI
Let AI do the heavy lifting.
It’s a NO-BRAINER!
In our continuing effort to keep Real Time Feedback a game-changer for your business, we are happy to announce our most important update yet: the integration of artificial intelligence.
Real Time Feedback’s platform is directly integrated with ChatGPT. With the volume of Feedback you get, you can now let artificial intelligence do all the work for you, presenting you with relevant responses for any customer Feedback.
You can send the messages as-is or edit them as you see fit.
Understand your venue’s online reputation and compare it to your competitors.
Easily create a multi-link page with relevant property information.
Smart QR Code Marketing Examples
We create custom Smart QR codes that will inform your team exactly which room/location that Feedback was sent from.
Download Our Stadiums & Venues Brochure
Does your current guest experience management platform do ALL of this?
SMART QR CODES: LEARN ABOUT ISSUES IN REAL TIME
Enterprise view allows managers of multiple venues to see and compare all of their buildings’ performances.
MOBILE & WEB APPS
Easily manage and respond to Feedbacks from both a mobile app or desktop web portal.
Send guests a simple rating request. 5 stars goes to public review sites, and 1–4 stars generate private internal Feedbacks.
Custom alert settings can be set up to ensure Feedbacks do not go without a response.
REAL TIME REVIEWS
Easily monitor and respond to all online public reviews from one aggregate portal. Positive reviews can automatically receive one of several canned responses.
MULTI LINK CODES
Create QR codes that will direct guests to a custom landing page with a variety of links that you can create.
By simply adding #EMP to the Feedback, employees can easily submit Feedbacks to management from anywhere.
CREATE INTERNAL INCIDENTS
Staff and guests can report internal incidents that are immediately delegated to the department selected.
LOST & FOUND MODULE
Employees can easily log and track found items in the management portal.
Includes QR codes to display on site that list the positions you are hiring for while capturing applicant contact information.
Create QR codes that pre-populate messages, instantly sent to management with a single tap.
RESPOND WITH VIDEO
Easily respond to guests with a custom or pre-recorded video message addressing or thanking them for their Feedback.
Call guests from your personal cell phone without fear of exposing your personal cell phone number.
INTEGRATION WITH CHATGPT
ChatGPT AI recommends responses based on Feedback submitted for faster engagement.
Customizable Employee Info Guide
Why Stadiums/Venues Need Real Time Feedback
Managing a large crowd at any venue takes lots of experience, coordination, knowledgeable staff, and
most importantly, great communication. There’s an endless array of concerns venue operators must
handle, and handle quickly. From security to rowdy/inebriated guests to crowd control to facility cleanliness
to food and beverage management and quality – they all ultimately impact the guest experience.
Real Time Feedback provides venues with data analysis to enable high performance, implement more effective strategies, and gain a competitive edge in the market.
CALL FOR PRICING
Why Sign Up for Real Time Feedback?
- Instantly enhance guest interactions
- Boost positive online reviews
- Month-to-month contract with no long-term commitment
- Platform is completely customizable
- Daily/weekly/monthly reporting
- Extremely affordable